General FAQs

Can I download and upload my entire list of customers at once?
You can upload or download multiple customer contacts at once, however we do not recommend contacting a large batch of clients at one time. This may be a red flag to Google if you have a flurry of Google+ reviews come in. We recommend small batches of no more than 20 per day to start the Review Primer process and feedback requests.
How do I get in touch with support when I need it?
We request all support be submitted to our email at [email protected] and response times within 24 hours.
Do you have a mobile interface?
Review Primer is built on a fully responsive HTML5 platform making it 100% browser compatible on both desktop and mobile devices.
Can we set up our own templates?
Yes, you can set up email templates and incentive pages, specifically built for each business or location.
Which browsers will Review Primer work with?
Review Primer is built on a fully responsive HTML5 platform making it 100% browser compatible on desktop and mobile devices.
What if I have a question that isn’t covered here?
We’ll be happy to deal with any queries you may have. Please email [email protected] anytime.
Is my business information safe?
Absolutely! We safeguard and protect your data in a number of ways. This is a bit technical, but here goes. The servers and databases are hosted in a completely secure facility requiring security card and passport ID for access to the facility. These servers are completely locked down and securely back-up all our databases to a secure off-site facility twice daily. So yes, your information is completely safe and secure.
Who is Review Primer aimed at?
Review Primer is aimed at any company, agency, or franchise who has a single or multiple location business. The affordable software is perfect for any size of organization, from sole owners to large marketing teams, which allows management or an individual to see the overall reputation footprint of the business in one easy to use dashboard.
What is Review Primer?
Review Primer is a web based software that helps businesses build a 5 Star Reputation online through active customer feedback.
I already work with a marketing company. Will this help their efforts?
That's great! Many of our customers are doing the same. Most marketers, SEO's and agencies enjoy using Review Primer as it only helps boost their efforts to gain more online reviews, increase customer feedback, and monitor their brand online. We don’t have any ‘competitors’ per se, in the traditional sense because we offer a unique service. Even if you’re working with another company that handles specific aspects of your marketing, we are confident your business and their campaigns will benefit.

Pricing & Payment FAQs

Can I cancel at any time?
Absolutely! Review Primer doesn't lock you into any long term contracts like our competitors. This is a monthly service and you can cancel at any time. If you cancel after the 1st of the month, we let the subscription run until the end of that month. If you have an annual account, we do not provide refunds and the account will terminate after the 12 months has passed.
How much does Review Primer cost?
Review Primer has been priced with the small to medium sized businesses in mind. Please view for more information and request your demo or sign up today.
Where are my invoice details taken from & why?
The invoice details are taken from the submitted Authorization Form before your account was activated. If those details need to change, we will be happy to assist and update by emailing [email protected]. We only bill you for the monthly/annual cost of Review Primer. We do not apply any other charges, however, in some instances, banks may apply additional fees, which is outside of our control. So, if you see anything suspicious, please contact your bank immediately.
How do I change the email address that receives my payment receipts?
By default, the person who created your paid subscription will receive the payment receipts as subscription payments are processed. If you need to have that replaced or another added, please email us at [email protected] and we will make sure those who need to receive the receipts, do.
How do I change/update my credit card used for billing?
Send us an email at [email protected] and we will be glad to help you get those details updated.
Are price plans limited to a set number of businesses?
Yes. Review Primer has a price plan to suit any organization’s needs. Please view Pricing for more information and a plan that suits you. Price plans are limited by the number of locations and some features, but not by the number of reviewers.
Do I pay monthly or annually?
You Decide. Your credit card will be charged automatically on the 1st of the month, or one time annually. Again, you can cancel at any time. There are no cancellation or other hidden fees!
When do I pay?
We will obtain your credit card details via our Authorization Form that will be emailed to you. At the time we receive the form back, we activate your account and you may login to begin using right away.
I am unsure about something. Can I ask you a question before signing up?
Of course! We are happy to answer any questions to make sure you are comfortable with how the software works for your business. You may email us at [email protected] or request a live demo.
Which methods of payment do you accept?
We currently only take payments via credit cards: Visa, Amex, MasterCard, or Discover. We have a monthly and annual payment option. The monthly option will be a recurring payment on the 1st of each month, whereas the annual payment is discounted by 15% per location and is a one time credit card charge.
Can I change plans?
As we currently only offer 1 plan, there is no need to upgrade or downgrade. If your business opens a new location, then you should contact [email protected] to take advantage of our Mult-Location pricing for each location.

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